Help
Support
Questions about your account, billing, the iOS app, or anything else. Email us and a human will get back to you, usually within one business day.
For product support only. We do not provide medical advice, and these channels are not monitored for emergencies. For urgent medical help, contact local emergency services or a qualified clinician; do not wait for our reply. Do not include patient information, medical records, other people’s personal information, or confidential exam content in messages or screenshots.
Common questions
- Access & billing. Paid access is a one-time purchase that runs through a date you pick at checkout. Nothing auto-renews, and Reflex does not store your full card number. Stripe handles payment and transaction records. New customers can request a full refund within 14 days of their first purchase.
- Account deletion. Delete your account from the account page on the web or in the iOS app, or email us and we’ll handle it.
- Spotted a content error? Report it to feedback@reflexpmr.com. Physician-reviewed fixes propagate to the chapters, questions, and audio. Verified audio corrections are published on our correction register and in the episode notes.